For IT service providers and software teams: organise support requests, prepare answers from approved runbooks and keep customer handovers complete.
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Solutions & tasks
Click a solution and watch the work happen: what comes in, what the solution does, what you get and how you can tell it works. All five are in one subscription; the first month is free.
Outlook08:58Reply, 09:00Example from this industry
“Since the update I can’t log in any more.” Solved from your own knowledge base, ticket closed in four minutes.
The solution recognises the problem, replies with the steps from your documentation and closes the ticket when the customer confirms. What it does not know goes to your engineer with context.
What you get: A sourced answer draft and a clear escalation pathHow you can tell: Approved answer rate; resolution time
To De Graaf Logistics09:30Example from this industry
A client’s managed-services contract ends in two months and they have grown by nine workstations. They get a tailored proposal, not a standard renewal.
The solution sees per client term, growth, tickets and what is not yet taken, writes a proposal in your name and puts it to you. You decide what you discuss yourself.
What you get: A customer handover, guidance drafts and renewal remindersHow you can tell: Onboarding completion; unresolved requests
Outlook10:40Example from this industry
A new client sends their documentation: network diagram, workstation list, licences, contracts. An hour later everything is in your management tool, with two questions for the engineer.
The solution reads supplied documentation, supplier quotes and licence certificates, enters workstations, licences and contracts with expiry dates in your management tool and builds the client file. Anything unclear comes as a question.
What you get: Structured fields, a checklist and source referencesHow you can tell: Field accuracy; complete dossiers
Example from this industry
The Microsoft 365 migration is set for Saturday. Two old accounts still need approval; the client gets exactly that question, and nothing else.
The solution guards planning, dependencies and what is still needed from the client per project, drafts the question in your name and records the answer. The engineer sees where the project stands in one line.
What you get: A project brief, proposed tasks and a progress summaryHow you can tell: Action follow-through; overdue items
Outlook08:30Example from this industry
A 64-page tender document. The same morning the 48 requirements sit in a checklist next to your offer, with the deadlines and the seven points that need your judgement.
The solution reads tender document, requirements and annexes, puts each requirement in a checklist, tests it against your services and certifications and builds the bid folder with planning. You judge the open requirements and decide go or no-go.
What you get: A bid draft and evidence matrix for human sign-offHow you can tell: Preparation time; missing requirements
Can’t find the solution or task you’re looking for? Let us know. Within one working day you’ll get a written answer on whether and how we can deliver it.
Start with a real bottleneck. Give it a clear owner, an agreed task and a reviewable result.
Product version, error details and reproduction steps need collecting before engineering can help.
A sourced answer draft and a clear escalation path
Classify questions about approved product documentation and support tickets.
Open commitments, onboarding questions and unresolved issues live in different tools.
A customer handover, guidance drafts and renewal reminders
Prepare an onboarding checklist for customer onboarding, product guidance and renewals.
Resolved cases do not automatically become accurate, current internal documentation.
Structured fields, a checklist and source references
Extract structured fields from runbooks, supplied logs and approved technical documentation.
After purchase, we organise the proposed setup around your selected solutions. Confirm the details, then connect only what the agreed tasks need.
Your policies, approved templates and service information.
A responsible reviewer, an escalation contact and your approval rules.
Authorised access to the relevant source systems, followed by a test using agreed examples.
Examples of relevant systems. BizzKitt connects to 900+ business applications (CRM, calendar, accounting, e-commerce, support, marketing and more) through secure, authorised connections. The names above are examples, not the limit. You authorise each connection yourself in your portal.
Pricing
You pay €249 per month for your whole business: customer service, sales, scheduling, administration, people and marketing, with every solution included and 3,000 requests a month. Not per user, not per department. First month free, cancel monthly.
See pricingSix departments, twenty solutions, one subscription
Choose your solutionsCancel any month. Per year €2,490: two months free.
The standard tasks prepare support and documentation, not autonomous production changes. Credentials must not appear in generated answers. Deployment, access changes and security attestations follow your existing approval and verification process.
No. Choose what you need. When it gets busier, you buy extra requests, not a second solution.
You get a heads-up at 80% and at 95%. When everything is used, new work pauses; your portal and everything already made stay available. You buy a bundle, wait for the new month, or switch on automatic top-ups.
Agree the scope, examples and acceptance checks during onboarding. The portal shows tasks, sources, outputs, reviews and usage. Work outside the agreed boundaries is escalated rather than silently added.
If a solution does not do the work we agreed, request a guarantee review within 30 days through your portal. Keep the agreed task and an example of the issue together so we can assess the request.
Included with every solution, from day one.
One inbox
Your appsGoogle Calendar✓ Appointment setMoneybird✓ Invoice readyYour customers message and email you; your solution answers there, in your tone, within a minute, evenings and weekends included. Anything it is not sure about, it puts to you first. Web chat, Messenger and Instagram can be added.
Every conversation from every channel in one place. Read along, take over with one click, hand it back when you're done.
Contacts appear automatically from conversations: name, company, status from lead to customer, notes and the full timeline. Already have a CRM? Connect it.
BizzKitt, the assistant inside your portal, handles settings, connections, tasks and reports on request, free; it does not count as a request.
Calendar, accounting, web shop, CRM and email: you authorise each connection yourself; your solution keeps your systems up to date. Over 900 apps, including:
WhatsAppGmailOutlookGoogle Calendar
Microsoft Teams
Exact OnlineMoneybird
e-Boekhouden
SnelStartShopify
WooCommerce
LightspeedHubSpot
Pipedrive
Teamleader
Mollie
Stripe
Calendly
Cal.com
Slack
Mailchimp
Instagram
Messenger
Zapier
AFASEverything starts in review mode: you approve until you switch a task to automatic. Every action logged, daily insights, alerts at 80 % and 95 % usage.
IT services & software
First month free. Cancel monthly. 30-day money-back guarantee. Your data stays in the EU.